WHO ARE WE?
County Car Rentals is Ireland’s largest Independent Car Rental Company.  County is Family owed and managed and have been in business since 1952.   County keeps its rates low by running an efficient operation and not having an Expensive Franchise Name or Major Advertising.   County has built its business over the years simply by giving Good Value and Good Service. 


WHY RENT FROM COUNTY?
We never lose track of how important our customers are.   County has to work even harder because it is competing with major Multinational Car Rental Companies who have huge promotions budgets.    County has a network of Repeat Customers and Excellent Representatives World Wide, who have been working with County for many years and who understand County’s commitment to Service and Value.   In Ireland, all County Staff from Family Members to Administrative Staff are involved in serving our customers.   


COUNTY’S FLEET
County offers a Large Range of late Model and Current Year Vehicles.    Some special equipment and automatic vehicles may not be current year as is standard in the Irish Car Rental Industry.
All vehicles have power steering and radio and CD player, and Anti Theft ignition systems.   Some vehicles are equipped with power windows and central locking, regretfully these options cannot be requested.     Irish drivers mostly drive standard shift vehicles, and these are more popular and less expensive to rent.   Automatics are available in some vehicle sizes. The County Fleet is listed in Section “COUNTY FLEET”.  Vehicles can be booked by Group, you cannot book a specific model within a Group.   

County Car Rentals Rental Terms for travel between 01-Nov-2011 and 30-Nov-2012

An initial, non-refundable deposit will be secured at time of booking confirmation. Accepted credit cards are Visa and Mastercard (transaction fee of 1.75% applies).<br><br>

The balance is payable directly to the supplier on arrival, along with a pre-authorisation for the bond amount for your chosen vehicle category. Please ensure you have sufficient funds available on your credit card.


All COUNTY DEPOTS ARE CLOSED FOR:
CHRISTMAS: Between 12 noon Christmas Eve and 10 am on 27th December
NEW YEAR: Between 4 pm on New Year Eve and 10 am on 2nd January
 

RENTAL COLLECTION WAIT TIME: County will hold vehicle for one hour from the time supplied at booking. If there is any delay, renter should contact County with a minimum of four hours notice. County will hold vehicle, subject to availability, provided the rental start time is within depot opening hours. Renter will be responsible for rental payment from the time of the original booking. For renters arriving off flights or ferries, County will hold vehicle for one hour from actual arrival time provided that Arrival Flight Number or Arrival Ferry Number has been advised at time of booking. If flight or ferry is delayed, County will hold vehicle, subject to availability, for one hour after actual arrival time provided this is within Depot Opening Hours and that Arrival Flight Number or Arrival Ferry Number has been advised at time of booking. For delayed renters arriving outside Depot Opening hours, County will hold vehicle, subject to availability, for next Depot Opening time.

NO-SHOW:
If renter is delayed in collecting their car, they should contact the County depot where they are collecting the car. If the reserved vehicle has not been collected after 1 hour of the reserved collection time, the reservations will automatically be cancelled. Please note that no refund is made on no-shows.

PRE RENTAL VEHICLE CONDITION
At vehicle collection, renter will be supplied with a Pre Rental Vehicle Condition Report listing any pre existing damage to the vehicle. Renter will be asked to inspect the vehicle condition and sign off the report. This report will be used when checking in the vehicle after rental return.

COLLECTION DETAILS
Dublin Airport.
Open All Days 06:00 to 22.30 (except Christmas and New Year closing) for Pre Booked customers Only - Flight number must be advised in advance.

On arrival proceed to County Car Rentals Airport Desk in the Pre-Booked Car Rental Section Terminal 1. This immediately to the right as you emerge from Customs in Terminal 1 and follow directional signs after Customs in Terminal 2..

Paperwork will be completed and customer then taken by Courtesy Shuttle to County Depot at the Clarion Hotel in Dublin Airport.

If the Airport Desk is unattended, lift County Courtesy Free Phone on desk, for immediate assistance.

Dublin City North
Open Monday to Friday 09:00 to 17:00, Saturday 09:00 to 15:00, Sundays and Public Holidays - Closed.

Proceed to the County Car Rental Desk in the Clarion Hotel, Cloughran, North Dublin. Paperwork will be completed and customer given car from this depot.
 

Dublin City South
Open Monday to Friday 09:00 to 17:30, Saturday 09:00 to 15:30, Sunday and Irish Public Holidays 10:00 to 11:30

Proceed to Depot at Rochestown Avenue, Dun Laoghaire. (Beside Bakers Corner)

Paperwork will be completed and customer given car from this depot
 

Dun Laoghaire
Open Monday to Friday 09:00 to 17:30, Saturday 09:00 to 15:30, Sunday and Irish Public Holidays 10:00 to 11:30

Proceed to Depot at Rochestown Avenue, Dun Laoghaire. (Beside Bakers Corner)

Paperwork will be completed and customer given car from this depot
 

Dun Laoghaire Ferry Port
Open Monday to Friday 09:00 to 17:30, Saturday 09:00 to 15:30, Sunday and Irish Public Holidays 10:00 to 11:30. Ferries outside of these hours will be met only when sailing number is advised in advance. County Representative meets customers as they arrive out of the customs area. Customers are taken to the nearby Dun Laoghaire County Depot, paperwork completed and customer given car from this depot.

DRIVER QUALIFICATION
MAXIMUM RENTAL LENGTH.
Irish Tax Laws restrict rental days to a maximum of 34 days at standard Car Rental Tax Rates. Rentals longer than this are subject to a higher tax rate.

DRIVING LICENCE.
Renters and Extra Driver must produce their own driving license issued in their country of residence, held for a minimum of 5 years.

Renters with United Kingdom or other two part license must have all parts of their current license at time of rental. 

DRIVING EXPERIENCE:
Minimum of five years accident free driving on a Full License and own Insurance immediately prior to rental.

DRIVER’S AGE.
County does not discriminate on the basis of age. We discriminate on a renter’s ability to drive at any age.

Renters under 25 and over 73 have a statistically higher risk of accidents and will be accepted provided they have a current driving license issued in a country where driving is on the left side.

Renters under 25 and over 73 must produce a note from their insurance company showing that they have been driving accident free for the past five years. Drivers over 73 must also produce a doctor’s note confirming that they are fit to drive.

Renters outside 25 to 73 who have a driving licence issued in a country where driving is not on the left have a statistically higher risk of accidents in Ireland and will be accepted subject to a driving ability assessment test on commencement. Any drivers in this category should have alternative transport arrangements made in advance should they be unsuccessful in the driving ability assessment test.

EXTRA DRIVER.
Extra Drivers are subject to the same conditions as Renters.

One Extra Driver per rental is permitted at a charge of €7.00 per day which applies for the entire rental period.

Rentals under 7 days in length may only have an Extra Driver where both drivers have licenses issued in a country where driving is on the left hand side of the road.

DRIVING ABILITY ASSESSMENT.
Drivers of any age may be subject to a pre rental driving ability assessment.

DRIVING CONVICTIONS.
Renters who have been convicted of a major driving offence in the past five years will not be accepted.
 

MINIMUM AGE FOR VEHICLE GROUPS

Groups	Minimum Age
A, B, C(Small, Medium Manual) E, F(Small Medium Automatic)	21 (25 for renters licensed in country where driving is on right)
D, G, H, L, R (Large Vehicles) (People Carrier, 4WD)	26 (28 for renters licensed in country where driving is on right)
J, K, M, N (Minibuses, Luxury),	30

DRIVER SECURITY REQUIREMENTS

SECURITY COMMITMENT - CREDIT CARD.
Renter is required to leave a security commitment at commencement of rental. A CREDIT CARD BELONGING TO THE RENTER IS MANDATORY TO PROCESS A SECURITY COMMITMENT. Debit cards, personal cheques, or payment methods other than credit cards are NOT acceptable as a security commitment.

ANOTHER PERSON’S CREDIT CARD. With PRIOR APPROVAL, a credit card, belonging to ANOTHER PERSON, WHO MUST BE PRESENT AT TIME OF RENTAL WITH PHOTO ID (PASSPORT) AND ADDRESS VERIFICATION (RECENT UTILITY BILL). CREDIT CARD WILL be imprinted on the rental contract and ENTERED IN DATA RECORDS. The Credit Card Holder must sign the rental contract and agree to all terms.
 

CREDIT CARD PRE AUTHORIZATION. A Pre Authorization of a minimum of €350.00 and up to Insurance/Waiver Excess will be processed at commencement of rental. Card holder must agree to the terms and conditions and sign THE RENTAL CONTRACT. A pre-authorization will be held on the credit card and this pre-authorization will not be processed if there are no additional charges or driving violations (rental extensions, damage, parking, speeding tickets, tolls or any other charges due under the terms of the rental contract).


RELEASE OF CREDIT CARD PRE AUTHORIZATION/RELEASE Pre authorization will be released by the Credit Card holder’s own bank. County Car Rentals will not be responsible for expediting the release of any un-processed pre-authorization.

FUEL POLICY.
All vehicles are supplied with a full tank of fuel.
As it is not possible or practical to return Completely Full or Completely Empty, we ask customers not to refill at termination. There is no Return Full Option and no Return Empty Option.

County offers two fuel options:

Option 1
This first tank of fuel is prepaid at a discounted rate with no refund for unused fuel. 

This discounted price allows the car to be returned with adequate “free fuel reserve”

Option 2
Where it may not be possible to use a full tank of fuel do not refill before return.  County will refill and charge for refill at pump price.    

BOOKING FROM COUNTYCAR RENTALS FLEET

SELECTING A COUNTY VEHICLE

Seating:
All County’s cars have seats for five people. The smaller Cars will not be comfortable for more than two people; we have listed the groups with suggested comfortable seating.

If you wish to carry more than five people then you should consider a Group L People Carrier. People Carriers will take up to five adults and two children for a total of seven. Be careful in choosing this group with a seven seat configuration, as rear leg space will be restricted and luggage space will fit only one small case! This Group can have the two rear seats folded down and will take five people in great comfort with five cases.

For maximum seating, Group K Minibus will accommodate eight adults with eight cases. Minibuses are great for Golfers!

Luggage:
When touring you will have luggage with you. It is essential to book a vehicle that will accommodate your luggage in the boot. (Case size refers to average size cases) Ireland is no different from any Country, if luggage is visible; it is most likely to be stolen from an unattended vehicle. Have your luggage in the boot before starting your journey, do not wait to place it in the boot when you stop, even at remote viewing areas.

Vehicle Size:
Larger vehicles are more comfortable. Most vehicles have high performance four cylinder engines, which give good performance and good fuel consumption. Distances in Ireland are not great. Most scenic roads are narrow, and winding, and smaller cars have an advantage.

Fuel Use:
Although Fuel is sold in Litres in Ireland, fuel consumption figures are still calculated in miles per gallon M.P.G.! (It’s an Irish Thing!) Fuel consumption figures are for average driving and may vary with different drivers.

Doors:
All doors are counted. Three and Five doors include the rear hatch back door.
Vehicle model types are typical for each group.

Vehicle Group Guarantee:
A specific car make or model is never guaranteed, only a vehicle within a particular group. In the event of the depot not having a vehicle within your pre-booked group, you will be offered a car from the next higher County group at no extra cost. County may change typical vehicles in a Group as New Models and Model Upgrades occur.

Voluntary Upgrade
If, on arriving at the County depot, you decide to upgrade to a higher group to that which you have pre-booked and pre-paid, you must pay an extra charge for the “voluntary upgrade”. The extra cost is calculated from the difference between the prevailing local rate of the two groups and is payable directly to County.

 

County Group	CAR TYPE	Engine c.c.	Typical Models All vehicles Standard Shift Unless noted  AUTO	Transmission	Doors	Seats	Luggage	Fuel M.P.G.
A	EBMN   Economy Standard	900- 1000	DAIHATSU CHARADE FIAT PANDA FORD KA	STANDARD	3	3	1.0	40-55
B	ECMN   Compact  Standard	1100- 1200	TOYOTA YARIS FORD FIESTA NISSAN MICRA	STANDARD	5	4	2.0	30-50
C	CDMR   Mid Size Standard	1300-1400	TOYOTA AURIS VW POLO SEAT IBIZA FORD FOCUS HATCH SEAT CORDOBA VW GOLF RENAULT CLIO	STANDARD	4	4	2.5	35-40
D	IDMR   Full Size Standard	1400-1600	TOYOTA COROLLA NISSSAN TIIDA RENAULT MEGANE	STANDARD	4	5	3	30-50
E	ECAN   Economy Automatic	900-1100	NISSAN MICRA  AUTO FORD FIESTA AUTO OPEL CORSA AUTO	AUTOMATIC	3	3	1.5	35 - 50
F	CDAN   Mid Size Automatic	1300-1500	SEAT IBIZA AUTO SEAT CORDOBA AUTO ASTRA AUTO VW GOLF AUTO TOYOTA COROLLA AUTO	AUTOMATIC	4	4	2.0	30-50
G	GDAN Full Size Automatic	1800-2000	AUDI A3 AUTO TOYOTA AVENSIS AUTO	AUTOMATIC	4	5	3	30-50
H	IWMR   Station Wagon) Standard	1500-1600	TOYOTA AVENSIS EST FORD MONDEO ESTATE	STANDARD	4	5	5	26 - 38
J	PDMN Premiuml Size Standard	1800 2000	TOYOTA AVENSIS AUDI A3 VW PASSAT	STANDARD	4	5	5	26 - 38
L	FVMR   People Carrier Standard	1800 -2200	SEAT ALHAMBRA VW SHARAN TOYOTA VERSO	STANDARD PEOPLE CARRIER	4	7 PASS    NO CASES	5 PASS  5 CASES	25-35
K	SVMN   Minibus Standard	2200	TOYOTA MINIBUS 8 PAX INCLUDING DRIVER	STANDARD MINIBUS	4	8	8	25-30
P	FVMA People Carrier Automatic	2000	SEAT ALHAMBRA AUTO VW SHARAN AUTO TOYOTA VERSO AUTO
M     _________   N	LDNN Luxury Manual ____________   LDAR Luxury Automatic	2000     _________   2000	AUDI A4 STANDARD     ___________________________   MERCEDES E CLASS AUTO AUD1 A6 AUTO	Standard Luxury   ______________   AUTOMATIC LUXURY	4     ___   4	5     ____________   5	3     ____________   3	35-45     ____________   24-30
R	IFMN 4*4 Intermiate	1400-1800	TOYOTA RAV4	4WD STD	5	5	3	23 - 30
V			TOYOTA HIACE		3	2	CARGO	18 - 25
W		2200	FORD TRANSIT		3	2	CARGO	18 - 25
X			VW CADDY		3	2	CARGO	22 - 30

COUNTY FLEET:
BOOKING A COUNTY CAR
It is always advisable to pre-book a County Car prior to arrival into Ireland. Excellent advance booking rates are available. County Car Rentals has a network of Agents and Partners Web Sites World Wide who are familiar with our product and service. They can pre book a vehicle and arrange for pre-payment of some or most of the charges at best value.

INSURANCE WAIVERS AND PROTECTIONS

INSURANCES, WAIVERS, PROTECTIONS ISSUED BY OTHERS: COUNTY CAR RENTALS ONLY RECOGNISE INSURANCES, WAIVERS, PROTECTIONS SUPPLIED BY COUNTY CAR RENTALS OR BY AN IRISH BASED INSURANCE COMPANY.

Without Insurances, Waivers, Protections supplied by County Car Rentals or supplied by an Irish based Insurance Companies, the renter is Totally Responsible for, and must pay County Car Rentals directly for, all damage to the rental car irrespective of how it is caused and irrespective of who is at fault.

Insurances, Waivers, Protections issued by Companies outside of Ireland do not apply to the rental vehicle, there is no direct cover arranged with County Car Rentals. Whatever arrangement exists is between the renter and the issuing Company.

RENTER’S RIGHT TO DECLINE INSURANCES, WAIVERS, PROTECTIONS

County Car Rentals permits renter to decline Insurances, Waivers, Protections offered by County Car Rentals.

RENTER’S RESPONSIBILITIES IF DECLINING INSURANCES, WAIVERS, PROTECTIONS
If renter declines Insurance, Waivers, Protections offered by County Car Rentals and renter does not transfer cover by an Irish based Insurance Company, then renter personally assumes total financial responsibility for damage to or loss of the rental vehicle and will be charged by County Car Rentals for all damage to or loss of the rental vehicle.


RENTER’S BOND REQUIREMENTS
If renter declines Insurances, Waivers, Protections offered by County Car Rentals, then, at commencement of rental, renter will be required to leave a bond of €15,000 or the value of the vehicle whichever is greater, and this must be deposited with County Car Rentals. This will be held as guarantee for renter’s commitment to pay for damage to or loss of the rental vehicle. This bond must be in the form of Euro Cash or Bank Guarantee. Credit Cards, Personal Cheques or other forms of payment for bond are not acceptable. Refunds of bond will only be made if vehicle is returned undamaged. Refund will be made only at County Car Rentals Head Office Monday to Friday 9am to 5pm, excluding Irish Public Holidays.

USE OF VEHICLE FOR HIRE OR REWARD
Rental Vehicle may not be used for hire or reward for carriage of Passengers and goods. No Insurance applies in this case.

RENTAL OPTIONS AND CHARGES

RENTAL CHARGES

(For Pre Booking there are Excellent Value Packages incorporating many of the charges)

 

Item	Charges
Basic Rental. This covers the rental of the vehicle with one driver and unlimited kilometres over three days. Basic Rental charges also include Liability Insurance.	Rates will vary Best Rates available with Pre-Bookings
Liability Insurance. This is the most important insurance cover you will require in Ireland. It covers the driver against claims by third parties for property and injury claims. This insurance does not cover the rental vehicle for damages.	This Insurance is mandatory in Ireland and is included in the Basic Rental Charge
Collision Damage Waiver (CDW) Discount rates may apply where combined with Basic Rental. Payment for C.D.W covers the rental vehicle in the event of damage by the renter or by another vehicle. Without this cover the renter will be responsible for all damages to the rental vehicle. We recommend that this cover be taken. C.D.W is subject to an excess. The excess will be higher for Higher Risk Drivers (under 25 or over 70, and all drivers from country where driving is not on left) Note: Collision Damage Waiver Does Not Apply if the Renter uses or permits the vehicle to be used in a reckless, careless or wanton manner, or is in violation of Irish Road Law or has consumption of Alcohol or prescribed substances. In this case renter will be responsible for all damage to the vehicle. Excess May be abbreviated to DEDUCTIBLE or DED on Rental Contract	Groups Rate/Day Excess High Risk Excess    A – C €14.00 €1100 €1700                           D – F €18.00 €1400 €2200                             G – X €22.00 €2100
THEFT PROTECTION (T.P.) Payment for Theft Protection covers the rented vehicle in the event that it is stolen or damaged while attempted to be stolen. This cover does not apply if the renter leaves the vehicle unlocked, or parked in an unsecured area or leave the keys unsecured. This does not cover theft of renter’s property. An excess applies. We recommend that T.P. be taken out. Excess May be abbreviated to DEDUCTIBLE or DED on Rental Contract	Groups Rate/Day Excess      A – C €6.00 €550                          D – F €6.00 €850    G - X €6.00 €1150
Master Cover (MC) (Supercover) Payment for Master Cover reduces the CDW and TP excess to a nominal amount. We recommend that this cover be taken. The excess will be higher for higher risk drivers (under 25 or over 70, and all drivers from country where driving is not on left) Note: Master Cover Does Not Apply if the Renter uses or permits the vehicle to be used in a reckless, careless or wanton manner, or is in violation of Irish Road Law or has consumption of Alcohol or prescribed substances. In this case renter will be responsible for all damage to the vehicle. Excess May be abbreviated to DEDUCTIBLE or DED on Rental Contract	Groups Rate/Day Excess High Risk Reduced Excess To: Reduced To:  A - C €12.00 €150 € 700                  D - F €14.00 €250 € 900                  G - L €16.00 €400 €1000
EXTRA DRIVER Basic Rental covers one driver. Extra Drivers can be added at an extra charge. Rentals Less than 7 Days may only have a Second Driver where the driver is from a country with driving on the left. Maximum Extra Driver’s is one. Extra Drivers, are subject to the same conditions as the renter.	7.00 Euro per day Maximum Charge per rental 84.00 Euro
TYRE AND WINDSCREEN PROTECTION (TWP) Payment for TWP covers the Tyres for Punctures and Windscreen Cracks and Replacement. Does not apply for collision with potholes, side of road, driving while tyre is deflated or any other collision. We recommend that this protection be taken.	€6.00 - PER DAY
PERSONAL ACCIDENT INSURANCE (PAI) PAI provides extra cover for the driver and passengers for permanent total disablement, loss of eyes or limbs as a result of an accident in the car.	€6.00 - PER DAY
CROSS BORDER PREMIUM This charge covers the vehicle if a renter takes the vehicle between the Republic of Ireland and Northern Ireland.	€ 25.00 - PER RENTAL
LOCATION CHARGE This is a charge to cover local taxes and overheads at the location where the County Car is collected.	€25.00 - PER RENTAL
CHILDREN’S SEATS County Children Seats are offered in three Categories. It is a Legal requirement that all Children under 12 must be in a secure belted seat in the rear of the vehicle. 1. Infant Seat. (Up to 6 or 8 months) This is a Rear-facing Seat and is secured with the vehicle’s seat belt system. 2. Child Seat (8 months to approximately 4 years) This seat is incorporated in the Vehicle’s Rear Seat Belt System and the child is buckled in with three-point buckle. 3. Booster Seat (approximately 4 years and up). This is a booster platform with no back placed on the flat surface of a rear seat. The child sits on it with the child’s back supported on the rear seat, and the child is buckled in with the cars rear seat belt. For Legal Reasons, County Car Rental Staff will not install the seat in the vehicle. This must be done by the renter.	1 to 3 days €10.00 per day 4 day + € 5.00 per day Maximum Per Rental €40.00   Booster Seat 5.00 Euro per day Maximum Per Rental €20.00   A charge of 100.00 Euro will be processed if seats are not returned clean and undamaged
LOCAL ONE WAY Dublin Area is the most popular and best value port of entry into Ireland. County offer best value when renting from Dublin.	PER RENTAL Dublin Airport/Dublin North to Dun Laoghaire Ferry Port : €35.00 Dublin Airport/Dublin North to Dublin South/Dun Laoghaire: €30.00 Dublin South / Dun Laoghaire to Dublin Airport/Dublin North 1 – 3 days rentals €50.00, 4+ days rentals €30.00. Dublin South/Dun Laoghaire to Dun Laoghaire Ferry Port: €5.00 Dun Laoghaire Ferry Port to Dublin South/Dun Laoghaire : €5.00 Dun Laoghaire Ferry Port to Dun Laoghaire Ferry Park: €10.00 Dun Laoghaire Ferry Port to Dublin Airport/Dublin North: €30.00
ONE WAY TO Shannon Airport, Cork Airport, Knock Airport, Rosslare Ferryport   County offers rentals at These locations. Prices and overall value will not be as good as Dublin.	Requires prior written approval. For Rentals over 7 days minimum  €155.00. No other Return Locations are permitted.  Vehicles returned elsewhere will incur a large location recovery fee, (minimum €500.00)
FUEL. Vehicles are supplied full of fuel and this is to be pre-paid. Vehicle must not be refilled prior to return.	Cost of pre-fuelling varies by vehicle group
SATELLITE NAVIGATION UNITS (GPS) This will help to make your journey more pleasant and ensure that you don’t get lost on your trip.	1 to 3 days €11 per day 4 day + €9 per day Maximum Per Rental €50.00 A charge of €150 will be made if unit is not returned or damaged in any way.

COLLECTION AND RETURNS

COLLECTING A COUNTY CAR:

Most arrivals into Ireland are through Dublin. County has depots in

Dublin Airport,

Dublin North,

Dublin South,

Dun Laoghaire,

Dun Laoghaire Ferry Port.

IRISH PUBLIC HOLIDAYS 2011 and 2012:

	2011	2012
New Years Day	1 January	1 January
St Patrick’s Day	17 March	17 March
Easter Monday	25 April	9 April
May Day	2 May	7 May
June Holiday	6 June	4 June
August Holiday	1 August	6 August
October Holiday	31 October	20 October
Christmas Day	25 December	25 December
St Stephen’s Day	26 December	26 December

RETURNING A COUNTY CAR
Vehicles may only be returned to the Designated Location listed On the Rental Contract. Returning to any other locations without agreement will incur substantial charges.

If returning outside Office Hours Vehicle will be checked in at next opening time. County Return Locations are under CCTV Security.

AMENDING OR EXTENDING A RENTAL:
Amendment or Extension of rental must be arranged and agreed directly with County Car Rentals. This is subject to vehicle availability. Charges for additional days will be calculated at the local daily rate, payable direct to County.

RENTAL RETURNS GRACE PERIOD
A Grace Period of 59 minutes beyond the rental return time on the date of return will be allowed free of charge, provided County is advised in advance, and that this is within Depot Opening Hours.   Rentals returning beyond this period will be charged for an extra day at Local Rates.

CHECKING RETURNED VEHICLES
Returned vehicles will not be finally checked, until the bodywork and interior are clean.    It is recommended that prior to return, vehicles are cleaned free of road film, and the interior cleaned, otherwise it is County’s policy to wash and clean the returned vehicle at a later time, before finally checking the vehicle.

If vehicle is returned outside Depot Opening Hours then the customer agrees to accept vehicle return condition check on next Depot Opening Hours as follows:

Return Depot Opening Hours.
Dublin Airport / Dublin City North. Mon to Fri - 09:00 to 17:00; Sat - 09:00 to 16:00; Sundays and Public Holidays- ClosedDun Laoghaire / Dublin City South Mon to Fri - 09:00 to 18:00; Sat - 09:00 to 16:00; Sundays and Public Holidays- 10:00 to 12:00Dun Laoghaire Ferry Port No County Staff for return – Vehicle checked on return to County Depot in next Opening Hours.

EARLY RETURN OF RENTAL VEHICLE.
Should renter wish to return the rental vehicle earlier than booked, County Car Rentals should be contacted in advance. Please note that once a rental has commenced, no refund is made on any unused rental days or protection waivers.

RETURN DETAILS

Dublin Airport.
Available 24 hours per day.

Proceed to County Depot at Dublin Airport Clarion Hotel. Park and lock vehicle in the County Car Rentals courtyard in the Hotel Car Park. Leave keys at County Desk in Hotel. County Shuttle or Clarion Hotel Shuttle will bring renter to Airport Terminal. Clarion Hotel Shuttle runs on the half hour 24 hours per day. Return vehicle at least 2 ½ hour prior to departure flight time.

Dublin City North.
Available 24 hours per day.

Proceed to County Depot at Dublin Airport Clarion Hotel. . Park and lock vehicle in the County Car Rentals courtyard in the Hotel Car Park. Leave keys at County Desk in Hotel.

Dun Laoghaire Ferry Terminal (In Terminal)
Available 08:00 to 21:30 all days to County Returns Area in Ferry Port Underground Car Park. Lock Vehicle and deposit Keys in Car Rental Key Box in Terminal

Dun Laoghaire
Rochestown Avenue, Dun Laoghaire.(Beside Bakers Corner)

Depot Hours: Monday to Friday 9:00 to 17:30, Saturday 09:00 to 15: 30, Sunday and Bank Holidays 10.00 to 11.30. Vehicle may be returned 08:00 to 21:00.

If returning outside Depot Hours, the adjacent Esso Petrol Station will open the County Compound Gates. Lock Vehicle and return Keys through Depot Door Key Drop.

Dublin City South
Rochestown Avenue, Dun Laoghaire.(Beside Bakers Corner)

Depot Hours: Monday to Friday 9:00 to 17:30, Saturday 09:00 to 15: 30, Sunday and Bank Holidays 10.00 to 11.30. Vehicle may be returned 08:00 to 21:00.

If returning outside Depot Hours, the adjacent Esso Petrol Station will open the County Compound Gates. Lock Vehicle and return Keys through Depot Door Key Drop.

Shannon Airport, Cork Airport, Knock Airport. (Only with prior written Agreement)
Vehicles may be returned at any time. Return vehicle to National Car Rentals Car Returns Park. Leave keys with National Car Rentals representative. Note Row Number, and phone County Head Office with Toll free Number provided to advise on return location and time. If County is not immediately advised of return and location then renter will be responsible for Parking Fees and Recovery Costs.

Rosslare Ferry port (Only with prior written Agreement)
Vehicles may be returned at any time. Return vehicle to Public Car Park. Lock Keys and Parking Ticket in Boot. Note Row Number, and phone County Head Office with Toll free Number provided to advise on return location and time. If County is not immediately advised of return and location then renter will be responsible for Parking Fees and Recovery Costs.

ON THE ROAD

GEOGRAPHICAL DRIVING LIMITS. County Car Rentals vehicles may not be taken outside the republic of Ireland into Northern Ireland without our prior written approval and payment of fee.  

UNAUTHORIZED TAKING.   
VEHICLES MAY NOT BE TAKEN OUTSIDE THE ISLAND OF IRELAND. NO INSURANCE APPLIES OUTSIDE THE ISLAND OF IRELAND.  

Unauthorized taking charge will be made as follows:

	Fee	Unauthorized Taking Charge
Northern Ireland	25.00	250.00
Wales, England, Scotland	N/A	750.00
Elsewhere	N/A	2,250.00

INCORRECT FUELShould renter or another put wrong fuel in the vehicle, all fees relating to this will be charged for.

FUEL PUMP COLOUR CODING IN IRELAND
It is usual for pump handles to be colour coded as follows.

Please exercise caution when refueling, as rectifying for incorrect fuel will incur substantial charges, and County Car Rentals is not obliged to supply a replacement car in this event.

UNLEADED GREEN
DIESEL BLACK

LOST KEYS
Late model vehicles as supplied by County cannot be stolen without keys. It is important that keys are kept in a safe place.

Vehicle keys are chip-coded and are costly and timely items to replace. If renter looses the rented vehicle's key, renter will be obliged to pay for its Replacement Key (approximately €300.00) plus any associated transport costs in connecting renter with key.

Because of security implications, Replacement Key can not be obtained from vehicle dealers, outside dealer opening times.

Spare Keys are retained by County Car Rentals. Because Spare Keys are required to code Replacement Keys, they are not generally given out when keys are lost. Loss of Spare Key will incur a cost of up to €2500.00 as it is also necessary to replace and reprogram the Electronic Control Unit and other Vehicle hardware and software. At time of supply of Spare Keys, a deposit will of up to €2,500.00 will required and will be refunded after the Spare Keys is returned to a County Depot.

Renter will be responsible for safe storage of rental vehicle and for rental charges when waiting for Key.

FINES, TOLLS, ELECTRONIC TOLLS SPEEDING, PARKING,
Speeding, Parking, Fines, Tolls, are the responsibility of the renter. County accepts no responsibility for any fine or payment. The renter is obliged to inform County of any fines, parking tickets or tolls incurred, issued whilst the renter is using the vehicle.

M50 MOTORWAY ELECTRONIC TOLLS
Tolls are automatically charged to the rental vehicle on the M50 Motorway only. Renter should not make payments for these tolls. If renter pays toll directly, then receipt must be provided for refund. County Car Rentals will make charges to customer after termination. An administration fee will be added.

DRIVING A COUNTY CAR IN IRELAND
Driving is on the left.
Ireland is well served with a network of motorways and well-paved secondary roads. Ireland is approximately 550 kilometres North to South and 300 kilometres East to West. Driving distances in Ireland are not great. Allow plenty of time for your journeys, scenic roads are winding and there is a lot to stop and see along the way. Traffic in large towns can be congested as main roads generally go through them, so allow plenty of time especially if returning to Dublin Airport.

Road Signs and Fuel
Roads signs in Ireland will be familiar, as Ireland, like most countries, use similar signs.

Petrol Stations are numerous with most opening 7 AM to 11 PM and many have 24-hour operations. Most Petrol Stations have Convenience Stores, which stock snack food and drink items.

Safe Driving
At commencement of rental, County provides each renter with a process to greatly reduce their risk of road accident. In the past eight years since County introduced this process, County’s accident rate has reduced to the lowest ever level ever recorded by the major Car Rental Insurer. This process is particularly suited to those who are not used to driving on the left and is presented in a universal language code.

HELP ON THE ROAD
Mechanical Assistance:
In the event of a breakdown, all County vehicles are covered by either the manufacturers warranty or 24 hour Automobile Association (AA) Roadside Assistance. No Repairs work may be carried out without the prior approval of County Car Rentals who will issue a Repair Purchase Order. Please ensure you keep receipts.

Please note that if the problem is found to be self induced, a call out fee will be incurred and charged to the Renter. Self Induced includes Locking Keys in Car, Loss Of Keys, Changing Wheel, Wrong Fuel and any other self induced cause.

AA Toll Free (Republic Of Ireland) 1800 667788,

AA Toll Free (Northern Ireland) 0800 667788,

 

ACCIDENTS:
All Accidents and Incidents must be reported to County Car Rentals.

The Irish Police (Gardai) and County Car Rentals must be notified immediately of any Car Accident, however minor. A report form must be completed at the time of the Accident or Incident, and details taken as listed on the Rental Contract. Additionally, the names of the Garda and County employee with whom you made the report must be retained. Dependent on the circumstances, County may require the renter to return to a County Depot to complete a detailed Accident report. County reserves the right not to supply a replacement vehicle.


CUSTOMER CARE - HOW ARE WE DOING?

CUSTOMER CARE
County Car Rentals are committed to providing the best value and service to our customers. However, there may be times where we have not achieved this and we would like to have renter’s comments. Feedback is important to us in order that we can ensure high standards and quality of service to all of our customers.

Feedback at Termination of Rental:
A Customer Feedback Form is included with the Rental Documents and this may be completed on rental return. Please provide an email address and we will reply within one working day

In order to fully investigate renter’s feedback, we cannot always commit to instantly respond to a phone call. We need time and would prefer to have feedback by Writing, Email, Post or Fax. We will respond with one working day.

IRISH DATA PROTECTION
County Car Rentals fully respects an individual’s right to privacy, and any personal information provided will be treated with the highest standards of security and confidentiality, strictly in accordance with the Irish Data Protection Acts, 1988 & 2003.

Terms of booking on this website

Information disclaimer
The rates on this website are often heavily discounted. This is due to our negotiated rates and bulk buying power. On very rare occasions, a rate may be displayed incorrectly due to our, or a vehicle supplier's error. In such a case, if you book with us at a quoted rate that is incorrect, we will notify you of any price change and give you the option to proceed or cancel. We make every effort to keep information on our site up to date, but we cannot guarantee this website is free of errors or omissions and retain the right to update or change the information published at any time.

Liability
To the extent permitted by law we/the owners of this website will not be liable to you or to any third party (whether in contract, tort, or otherwise) for any direct, indirect or consequential loss or damage (including but not limited to any accident, injury, delay or loss of enjoyment) arising out of your reliance upon information contained on this website, including but not limited to your use (or inability to use) any products or services described or procured through this website.

When you pick up your vehicle, you will be required to sign a rental agreement with the supplier of the vehicle. Your rental and use of the vehicle will be governed by the terms of the rental agreement and any other documentation or information provided to you by the supplier at the time you pick up your vehicle. The rental agreement is between you and the supplier and we will not be liable to you or to any third party in relation to the terms of the supplier's rental agreement or any other documentation provided to you by the supplier at the time of pick up.

While we will make reasonable efforts to ensure we are representing only reputable suppliers, we make no warranty about the fitness or suitability of any third party (supplier) product or service and will not accept responsibility for the quality or fitness of any vehicle. We welcome feedback from our customers on their experience with our suppliers. We may, at our discretion, provide you with reasonable assistance in resolving any dispute you may have with a supplier.

Our total liability to you in relation to your use of this website and the information contained on this website will not exceed the dollar amount of the deposit we have received from you in relation to your booking/rental. Refunds will not be made for bookings cancelled due to inclement weather. Again, we strongly recommend that you take out travel insurance. Your use of this website is governed by the laws of New Zealand and the jurisdiction of the New Zealand courts.

Booking information
To make a booking you must complete our booking form which is easy to follow and secured with the latest encryption technology. Once we receive your form, we will, subject to availability, confirm your booking by emailing you a confirmation voucher and invoice.

If you are booking via phone, please make sure you have read the terms and conditions of the vehicle you wish to rent first. Our reservations consultant will ask you if you have read the terms and agree to them before proceeding. The onus is always on the renter to ensure they make themselves fully aware of the terms displayed on our website.

Information disclosure
In booking on this website you acknowledge that we disclose your information to your selected Supplier in order to provide the requested rental services.

Vehicle capacity and fitness to drive
Under no circumstances are you permitted to carry more passengers than the vehicle you rent is legally registered to carry, and if you do your insurance may be invalidated. The number of seatbelts (and passengers) is indicated next to each vehicle on this website. Luggage capacity where shown is an indication only and we will not be responsible should you be unable to fit your entire luggage into a vehicle. It is your responsibility to choose a journey that is within your capabilities. A vehicle supplier can refuse to rent a vehicle to any person who is in their opinion unfit to drive or does not meet eligibility requirements. In such circumstances we will have no further liability to you.

Refund Policy
We are committed to providing a quality service and aim for complete customer satisfaction. In the event of cancellation, any refunds or penalties are detailed in the terms and conditions of your selected vehicle that you are asked to read and accept at time of booking. In the event you are unsatisfied with our service, please contact us within 48 hours of placing your booking or request and we will work to resolve any issues and determine if compensation is due. In the event you have completed your rental and are unhappy with your vehicle, we are happy to assist you in seeking compensation from the operator of the vehicle.

This website is owned and operated by Car Rental Republic Ltd, a specialist in worldwide car rental distribution. Our financial centre and marketing office is based at Level 4 Excelsior House, 6 Commerce St , Auckland, New Zealand. Thank you for booking with us.